If the customer is not satisfied with the product or for any other reasons wants to cancel the order, the customer has a 14-day right of withdrawal in accordance with the Swedish Distance Contracts Act (Swe: Lag (2005:59) om distansavtal och avtal utanför affärslokaler) from the day the customer received the product. The products must be returned in their original condition and in the unopened original packaging.

To return the products, the customer should contact HATT et SÖNER by phone or e-mail to The customer must provide their name, address, and order number.

The customer pays the shipping costs for the return. The product must be sent back within 14 days from the date the customer notified the return.

The refund will be made using the same payment option that the customer chose when placing the order. HATT et SÖNER reserves the right to deduct an amount from the refund amount for depreciation if the customer has handled the product to a greater extent.